Privacy Privacy Policy
Privacy Policy Effective Date: October 26, 2023 Welcome to e33gvisadocuments.com (“E33G Visa Documents,” “we,” “us,” or “our”). We are an […]
Privacy Policy
Effective Date: October 26, 2023
Welcome to e33gvisadocuments.com (“E33G Visa Documents,” “we,” “us,” or “our”). We are an Indonesian visa agency committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, store, and disclose your personal data when you use our website and services. We comply with the provisions of Law No. 27 of 2022 on Personal Data Protection (UU 27/2022 PDP Indonesia) and, where applicable, the European Union’s General Data Protection Regulation (GDPR) for our clients residing in the EU.
1. Data We Collect
To provide our visa services, we collect various types of personal data, which may include sensitive personal data. The data collected depends on the specific visa requirements and services you request:
- Personal Identification Data: Full name, date of birth, place of birth, nationality, gender, passport details (number, issue/expiry date, place of issue), national ID (KTP), family details, visa history, travel itinerary.
- Contact Data: Email address, phone number, physical address.
- Financial Data: Payment information (we do not store full credit card details; these are processed securely by third-party payment gateways), billing address.
- Sensitive Data (for visa applications): Biometric data (photos, fingerprints if required), health information (medical certificates), criminal records (if required by the destination country or embassy).
- Technical Data: IP address, browser type, operating system, referral source, website usage data (via cookies and similar technologies).
2. Purpose of Data Collection
We collect and process your personal data for the following purposes, based on a lawful basis such as contractual necessity, legal obligation, your consent, or our legitimate interests:
- To process and facilitate your visa applications with relevant embassies, consulates, and immigration authorities.
- To provide visa consultation, travel insurance, and related services you request.
- To communicate with you regarding your application status, updates, and important information.
- To process payments for our services.
- To improve our website functionality, user experience, and service offerings.
- To comply with legal and regulatory obligations under Indonesian law and international regulations.
- To prevent fraud and ensure the security of our services.
- For marketing purposes (only with your explicit consent, which you can withdraw at any time).
3. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, visa application data and related documents are retained for a period consistent with legal obligations (e.g., 5-7 years) following the completion of our services. Technical data and non-essential communications may be retained for shorter periods. Once data is no longer required, it is securely deleted or anonymized to prevent identification.
4. Data Sharing and Disclosure
Your personal data may be shared with:
- Government Authorities: Embassies, consulates, immigration departments, and other government bodies as required for visa processing.
- Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, IT support, cloud hosting providers, and delivery services. These providers are contractually bound to protect your data.
- Legal Compliance: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
For international clients, particularly those from the EU, data may be transferred outside Indonesia to the destination country’s embassy or consulate. We ensure such transfers comply with GDPR requirements, utilizing appropriate safeguards like Standard Contractual Clauses.
5. Your Rights as a Data Subject
Under UU 27/2022 PDP Indonesia and GDPR (for EU clients), you have the following rights regarding your personal data:
- Right to Information: To be informed about the collection and use of your personal data.
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): To request deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: To request that we limit the processing of your personal data.
- Right to Object: To object to the processing of your personal data for certain purposes (e.g., direct marketing).
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: To withdraw your consent at any time where processing is based on consent.
- Right to Complain: To lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the details provided below.
6. Data Security
We implement robust technical, physical, and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include data encryption (SSL/TLS), secure access controls, regular security audits, and staff training on data protection best practices. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to continuous improvement of our security posture.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
E33G Visa Documents
Email: bd@juaraholding.com